SHIPPING & RETURNS

• At Pond Pimps, we want you to be completely satisfied with your purchase.

• If you are not happy with your item, you can return it within 14 days of delivery for a refund or exchange.

• This policy covers products supplied by Pond Pimps and products purchased via the Pond Pimps Store.

• Please review the details of our returns policy below:

 

Eligibility for Returns

• Items must be returned within 14 days of receiving your order.

• The item must be in its original condition, unused, and in the original packaging.

• Items that are damaged, altered, or show signs of use may not qualify for a refund or exchange.

• Non-Returnable Items

• The following items are not eligible for return:

• Customized or personalized items.

• Items marked as “final sale” or “non-returnable.”

• Gift cards or vouchers.

• Items that have been assembled, installed, or modified.

 

Return Process
Contact Us:

Email us at info@pond-pimps.co.uk or call us at +44 01932223385 with your order number and details of the item you wish to return.

 

Receive Return Authorization:

Once your request is approved, we will provide you with a Return Authorization Number (RAN) and the return address.

 

Package the Item:

Securely package the item, including all original accessories, manuals, and packaging materials.
Clearly mark the Return Authorization Number (RAN) on the package.

 

Ship the Item:

Send the package to the address provided using a trackable shipping method.
Customers are responsible for the cost of return shipping unless the item was defective or incorrect.

 

Refunds and Processing Time
Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.
Refunds will be issued to the original payment method used at checkout.
Shipping fees are non-refundable unless the return is due to a fault on our part (e.g., incorrect or defective item).

 

Exchanges
If you wish to exchange an item, please indicate the replacement item in your return request. Exchanges are subject to product availability.

 

Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

 

If you have any questions or concerns about your return, feel free to reach out:

Email: info@pond-pimps.co.uk
Phone: +44 01932223385
Address: 84 Thamesmead, Walton on Thames, KT12 2SJ

 

Thank you for shopping with Pond Pimps. We value your satisfaction and strive to make your experience hassle-free!