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Pond Pimps
Terms & Conditions

Last updated: 01/01/2026

 

These Terms & Conditions govern the use of the Pond Pimps website and the purchase of any products or services from us. By accessing our website or placing an order, you agree to be bound by these terms.

 

1. About Us

Business name: Pond Pimps
Owner: Clinton Bennett
Website: www.pond-pimps.co.uk
Contact email: info@pond-pimps.co.uk
Phone: +44 07484793612
Location: United Kingdom

Pond Pimps provides:

  • Pond and water feature design, installation and maintenance services

  • Landscaping services

  • Pond equipment and accessories via our online store

 

2. Use of Our Website

  • You must be at least 18 years old to use this website or place an order

  • You agree not to misuse the website or attempt to interfere with its operation

  • All content is provided for general information purposes only and may change without notice

 

3. Products & Services

Products (Online Store)

  • All product descriptions, specifications and pricing are subject to change

  • Images are for illustrative purposes only

  • Availability is not guaranteed until the order is confirmed

Services

  • All services are subject to site assessment and written quotation

  • Quotes are valid for 30 days unless stated otherwise

  • Work will not commence until agreed in writing

 

4. Pricing & Payment

  • All prices are shown in GBP (£)

  • Prices include VAT where applicable (unless stated otherwise)

  • Payment must be made in full at checkout for online orders

  • For services, payment terms will be outlined in your quotation or invoice

We reserve the right to cancel orders where pricing errors occur.

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5. Orders & Acceptance

  • An order is only accepted once payment is received and confirmation is issued

  • We reserve the right to refuse or cancel any order

  • If an order is cancelled, a full refund will be issued where applicable

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6. Shipping & Delivery

Shipping terms, delivery times and charges are outlined in our Shipping Policy, which forms part of these Terms & Conditions.

Delivery times are estimates and not guaranteed.

 

7. Returns & Refunds

Returns and refunds are governed by our Returns & Exchange Policy, which forms part of these Terms & Conditions.

Your statutory rights under UK consumer law are not affected.

 

8. Cancellations (Services)

  • Service bookings may be cancelled subject to the terms outlined in your quotation

  • Deposits may be non-refundable once materials have been ordered or work scheduled

  • Late cancellations may incur costs to cover materials, labour or scheduling losses

 

9. Warranties & Guarantees

  • Products supplied carry manufacturer warranties where applicable

  • Installation and service work may include workmanship guarantees as stated in your quote

  • Warranty claims must be supported by proof of purchase

Warranties do not cover misuse, neglect, unauthorised modification or incorrect installation by third parties.

 

10. Limitation of Liability

To the fullest extent permitted by law:

  • Pond Pimps shall not be liable for indirect or consequential loss

  • We are not responsible for losses caused by factors beyond our control

  • Liability is limited to the value of the goods or services supplied

Nothing in these Terms limits your statutory rights.

 

11. Professional Advice Disclaimer

Advice provided on this website or during enquiries is for general guidance only.
Final specifications and suitability of products or services must be confirmed following site inspection or professional assessment.

 

12. Intellectual Property

All content on this website, including text, images, logos and branding, is the property of Pond Pimps and may not be copied, reproduced or used without written permission.

 

13. Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

 

14. External Links

Our website may include links to third-party websites. We are not responsible for the content or practices of those websites.

 

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.
The latest version will always be published on this page.

 

16. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

 

17. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Pond Pimps
info@pond-pimps.co.uk

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