Pond Pimps Shipping Policy
Last updated: 01/01/2026
At Pond Pimps, we aim to ensure a smooth, reliable and transparent delivery process for all customers ordering from our online store.
Shipping Coverage
We currently ship to UK mainland addresses.
If you require delivery outside this area, please contact us before placing your order.
Shipping Options & Rates
We offer the following shipping options at checkout:
Free Shipping
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Eligibility: Orders over £200
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Delivery Time: 3–7 business days
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Automatically applied at checkout when the order value qualifies
Express Shipping
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Cost: From £5.85
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Delivery Time: 3–5 business days
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Recommended for urgent orders
Standard Shipping
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Cost: From £2.85
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Delivery Time: 7–10 business days
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Best value for non-urgent deliveries
Order Processing Time
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Orders are typically processed within 2–3 business days
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Orders placed on weekends or public holidays will be processed the next working day
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Once dispatched, delivery times are estimates and may vary depending on courier performance
Delivery Information
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Delivery times are estimates and not guaranteed
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We are not responsible for delays caused by couriers, weather conditions or circumstances beyond our control
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Large, heavy or specialist items may be shipped separately or require additional handling time
Failed Deliveries & Incorrect Addresses
Please ensure your delivery address is correct at checkout.
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We cannot be held responsible for delays or losses due to incorrect or incomplete address details
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Failed deliveries may result in additional delivery charges
Damaged or Missing Items
If your order arrives damaged or incomplete:
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Contact us within 48 hours of delivery
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Provide your order number and supporting photos where possible
We will investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or delivery, please contact:
Pond Pimps
Email: info@pond-pimps.co.uk