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Pond Pimps Privacy Policy

Last updated: 01/01/2026

 

Pond Pimps (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect information when you visit our website, submit an enquiry, or purchase products or services from us.

 

Who We Are

Business name: Pond Pimps
Owner: Clinton Bennett
Website: www.pond-pimps.co.uk
Location: United Kingdom

We provide:

  • Pond and water feature design, installation and maintenance

  • Landscaping services

  • Pond equipment and accessories via our online store

 

What Information We Collect

We may collect the following information:

Information you provide

  • Name

  • Email address

  • Telephone number

  • Address (for services or deliveries)

  • Enquiry details submitted via forms

  • Order and payment information

Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and usage data

This information is collected using cookies and analytics tools

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How We Use Your Information

We use your information to:

  • Respond to enquiries and quote requests

  • Provide services and fulfil orders

  • Process payments and deliveries

  • Communicate about your project or purchase

  • Improve our website and customer experience

  • Meet legal, accounting and tax obligations

We only collect data that is necessary for these purposes.

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Lawful Basis for Processing

Under UK GDPR, we process personal data based on:

  • Contractual necessity – to provide services or products

  • Legitimate interests – to operate and improve our business

  • Consent – for marketing communications where opted in

  • Legal obligations – record keeping and compliance

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Marketing Communications

You will only receive marketing emails if you have opted in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

We do not send unsolicited marketing messages.

 

Sharing Your Information

We do not sell your personal data.

Your information may be shared with trusted third parties where required, including:

  • Payment providers

  • Delivery and courier services

  • Website, email and CRM providers

  • Analytics and advertising platforms

All third parties are required to handle your data securely and in accordance with UK data protection laws.

 

Data Storage & Security

We take reasonable technical and organisational measures to protect your data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

Your data is stored securely and retained only for as long as necessary.

 

Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Request corrections to inaccurate data

  • Request deletion of your data

  • Restrict or object to data processing

  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

 

Cookies

Our website uses cookies to:

  • Ensure proper site functionality

  • Analyse website traffic and usage

  • Support advertising and marketing campaigns

You can manage or disable cookies through your browser settings. Continued use of our website indicates acceptance of cookies unless disabled.

 

External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

 

Legal Disclaimer

All information on this website is provided for general information purposes only.

While we make every effort to keep content accurate and up to date:

  • Information may change without notice

  • Product availability, specifications and pricing are subject to confirmation

  • Website content does not replace professional on-site assessment

Pond Pimps accepts no liability for loss or damage arising from reliance on website content.

 

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential loss

  • We are not responsible for delays caused by factors outside our control

  • Use of this website is at your own risk

This does not affect your statutory rights.

 

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page.

 

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

 

Clinton Bennett
Pond Pimps
info@pond-pimps.co.uk

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